Frequently Asked Questions

How much will I be charged for delivery?

Please see our Terms and Conditions page for details.

When will my order be processed?

Once an order has been placed via the website, you will be sent a confirmation e-mail.

We then aim to process and despatch your order within 5 working days.

How long will it take for my order to arrive?

All UK orders are despatched by Royal Mail First Class Post. Royal Mail aim to deliver items the next day, but do quote up to 10 days for delivery.

All orders to Europe and the Rest of the World are sent by Air Mail. Royal Mail aim to deliver items within 2 weeks but do quote up to 6 weeks.

How can I pay for my order?

We accept all major credit cards (except American Express and Diners). We also accept all major debit cards such as Switch, Solo and Electron.

What happens if I want to exchange or return an item?

Please see our Help and Returns page for details.

Can I collect items which I have ordered online?

Unfortunately this is not possible as we do not have the storage space to do so. All orders that are placed online will be despatched by post.